Shipping policy

CuddlePlush™ Shipping Policy

We know you’re excited to receive your new cuddle companion — and we are just as excited to send it to you.

📦 Order Processing

  • Orders are processed within 1–3 business days
  • Orders are not processed on weekends or holidays
  • You will receive a tracking number once your order ships

During peak seasons, processing times may be slightly extended.

🌎 Shipping Times

Estimated delivery times:

  • Canada & USA: 7–15 business days
  • International: 10–20 business days

Please note: These are estimated timeframes, not guarantees.

💰 Shipping Fees

Shipping fees are calculated at checkout.

Promotional free shipping offers may apply to qualifying orders.

🛃 Customs & Import Duties

For international orders:

  • Customs duties and VAT (if applicable) are the responsibility of the customer
  • Delays caused by customs are beyond our control

We recommend checking with your local customs office for details.

📍 Incorrect Address Policy

Please ensure your shipping address is correct before completing checkout.

If an incorrect address is provided:

  • We are not responsible for lost packages
  • Reshipping fees may apply

📦 Lost or Stolen Packages

If your tracking shows delivered but you have not received your package:

  • Please contact your local carrier first
  • Then contact us for assistance

We will do our best to help, but we are not liable for stolen packages after confirmed delivery.